Shipping policy

Where we ship

We currently ship to addresses in the United States, including PO Boxes.

Shipping cost

Standard shipping is free on all orders.

How long it takes

• Processing: we send your order to our fulfillment partner within 1 business day.
• Delivery: your order ships from our partner's warehouse overseas. Most orders arrive 7 to 14 days after you order. During busy times, like the weeks before the holidays, it can take a little longer.

If you're ordering as a gift, we recommend ordering at least 3 weeks before you need it.

Tracking

Once your order ships, we'll email you a tracking number. Tracking can take a few days to update after your order leaves us, so don't worry if it doesn't show movement right away.

Your kit may arrive in more than one package

The massager and the compression gloves sometimes ship separately, so your order may arrive in 2 or more packages on different days. That's normal. Each package has its own tracking.

If your order hasn't arrived

If anything from your order hasn't arrived 21 days after you ordered, email us at hearthwellsupport@gmail.com with your order number. We'll track it down, or send a replacement or a refund.

Wrong address

Please double-check your shipping address at checkout. If you spot a mistake, email us within 12 hours of ordering and we'll fix it before it ships. We can't redirect orders that have already shipped.

Questions?

Email hearthwellsupport@gmail.com. A real person will get back to you.